Help and support
Nearly everything can be done straight away from your account, without waiting for us. This page says how, and how to reach us for anything else.
Never email us your DNS
Do not send us your DNS, server address, playlist URL, port, username or password. Not in an email, not in a reply to one of ours, not in a screenshot or an attachment, and not even part of one.
- We will never ask you for it. Anyone who does is not us.
- We cannot act on it. Any email that contains one is deleted without being acted on, and we reply only to say how to change it yourself.
- Email is not safe for it. On the site an address is encrypted before it is stored. In an email it sits readable in your sent mail, our inbox and the servers in between, and it cannot be called back.
You never need to send it: you can change it yourself, free, as below.
Change where a code points: free, at any time
- Sign in and open My codes.
- Press Change destination beside the code.
- Type the new address under Server address (the hostname and port, such as line.example.com:8080) and press Save destination.
It takes effect on the next check, and nobody using the code has to do anything. There is no charge and no limit on how often. In a group, each code is changed on its own.
Other things you can do yourself
- Forgotten your password: reset it.
- Change your email address or password, turn on two-step sign-in, or close your account: Account.
- Switch a code off for now, renew it, or get its share card: open the code in My codes.
Got a code from someone else?
If somebody gave you a code and it has stopped working, ask them. Only the owner of a code can change where it points. What a LinkACode code is.
Email us
For anything you cannot do yourself, such as a payment that went wrong or a question about an order, email support@linkacode.com. Tell us the code or the order reference, never the server address behind it.
Misuse of a code: report it. A security problem: see security and privacy.